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| About Us Lambs Toys Limited. 24-26 West Auckland Road Darlington DL3 9EP Phone: +44 (0)1325 466 042 Fax: +44 (0)1325 240 311 Customer mail: sales@lambstoys.co.uk Supplier mail: anthony@lambstoys.co.uk V.A.T. Reg. No. 258 2520 59 Registered In England No. 4518667 Lambs Toys Limited is a member of Toymaster Copyright and Trademarks All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of Lambs Toys Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. All brand names, product names and titles used in the Site are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights. |
| Making A Purchase Click on any items that you wish to buy, check required quantity, invoice / shipping destinations and click "confirm" to add to the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy your order, including item, style, colour preferences and alternate shipping services. you can cancel your order at any time upto payment confirmation. For Online Payment: Visa, Visa Debit (Delta), Mastercard, Solo and Switch. PayPal Express Checkout We now do NOT accept American Express. Payment is made via RBSWorldpay secure gateway Telephone Orders: We can take orders over the phone during our office hours: Monday to Saturday 9:30am to 4:30pm (except half day Wednesday) UK number: 01325 466042 Worldwide number: +44 1325 466042 We do not charge for any item until it is ready to ship. Items that are not readily available will not be shipped, and will require re-ordering (please contact for option to be mailed stock availability) We will notify via e-mail of any orders we are unable to send Receipt of order placed is for reference only. Part orders over 75% will be shipped as complete (50% at Christmas) Please advise ASAP if this is unaceptable You may send your credit card information via phone, fax, snail mail or over the Internet. All prices shown on this web site are in Pounds Stirling (GBP) Where an image assortment is shown only 1 item will be supplied unless stated otherwise When batteries are supplied it will be to the nearest pack size that the item requires Value added items are subject to availability We do not accept volume quantity orders without prior agreement by telephone Colour or style choices not allowed at the point of purchase can be specified at checkout at "Colour Or Style Choice" we will endeavour to supply as close as possible to order requirments Any other information can be added at "Other Information" Images and text on this web site are for illustration only and products supplied may vary in style or colour Royal Mail Recorded dispatched orders: We will e-mail your tracking number FedExUK dispatched orders: We will e-mail your tracking number Europe & Worldwide orders: We will e-mail your tracking number |
| Shipping And Handling GENERAL SHIPPING INFORMATION: To check the shipping cost of any item (UK, Europe or Worldwide) please add items to cart then go to the Checkout where all available postal options and prices will be shown (the system selects the most cost effective by default) You can cancel at any time before payment section UK: FedExUK: UK Mainland inc. Scottish Lowlands = Next working day* from posting day (not including Wednesday, Saturday and Sunday) UK Other areas = 2 to 3 working days* from posting day (not including Wednesday, Saturday and Sunday) *Severe weather may cause delays Scottish Highlands and Islands are these postcodes: AB31 TO 38, AB41 TO 45, AB51 TO 56, FK19 TO 21, HS1 TO 9, KA27 TO 28, KW1 TO 3, KW5 TO 17, PA20 TO 49, PA60 TO 78, PH1 & 5 TO 10, PH15 TO 26, PH30 TO 44, IV1 TO 28, IV30, 32 & 36 IV40 TO 49, IV51 TO 56, ZE1 TO 3 Posting Day: Day of order upto 2pm, then next day (not including Wednesday, Saturday and Sunday) If you are out for delivery and are carded please phone the number on the card to arrange collection / re-delivery ASAP Track your delivery on-line at: http://www.fedexuk.net/accounts/track.aspx Use your consignment number (included in your "order shipped" email) NOTE: all parcels are returned to us after 7 working days if unclaimed, we reserve the right to charge any re-delivery costs Tracking available after 7pm on the day "order shipped" is email sent UK: Royal Mail: UK Mainland = 1st Class Recorded, 1 to 2 days from posting day (not including Wednesday, Saturday and Sunday) UK Mainland = Special Delivery, next day from posting day (not including Wednesday, Saturday and Sunday) UK Other Areas = 1st Class Recorded, 2 to 3 days from posting day (not including Wednesday, Saturday and Sunday) UK Other Areas = Special Delivery, 1 to 2 days from posting day (not including Wednesday, Saturday and Sunday) Posting Day: Day of order upto 2pm, (not including Wednesday, Saturday and Sunday) Any Royal Mail order not delivered after 5 working days, please call your local Royal Mail Sorting Office Please quote the reference number on your "order shipped" email Worldwide: FedExUK Worldwide: Europe = FedExUK Worldwide Package, 2 to 6 days (not including Saturday and Sunday) Worldwide = FedExUK Worldwide Package, 3 to 9 days (not including Saturday and Sunday) Note: Customs or Import surcharge may be levied to non EU Countries Track your delivery on-line at: http://www.fedexuk.net/accounts/track.aspx Enter your consignment number as reference (included in your "order shipped" email) Will track as far as exit from UK All delivery options are signed for services NO RETURNS SERVICE AVAILABLE UNLESS ARRANGED PRIOR TO ORDER BEING PLACED Europe: FedExUK Europe Road Express: Zone A = 2 to 5 days (not including Saturday and Sunday) Zone B = 3 to 6 days (not including Saturday and Sunday) Zone C = 3 to 6 days (not including Saturday and Sunday) Zone D = 3 to 7 days (not including Saturday and Sunday) Note: £25 Customs Clearance Charge to non EU Countries ie. Norway & Switzerland Track your delivery on-line at: http://www.fedexuk.net/accounts/track.aspx Enter your consignment number as reference (included in your "order shipped" email) Will track as far as exit from UK All delivery options are signed for services NO RETURNS SERVICE AVAILABLE UNLESS ARRANGED PRIOR TO ORDER BEING PLACED |
| Delivery Schedule Orders are usually Shipped the next working day Special delivery orders are posted ASAP Delays in shipment will be notified UK Parcels that cannot be left at the delivery address will be held at your nearest FedExUK depot for re-delivery or at a Royal Mail Main Sorting Office for customer collection for a period of time before being returned to us. A card should be left at the delivery address stating which depot the parcel is held at Orders sent FedExUK can be tracked (see shipping and handling) Please contact either FedExUK , Royal Mail or ourselves if you do not recieve your order (UK) within 3 working days For worldwide please contact if not received after 1 working week Should any part of your order or delivery be returned to us because you could not accept it, or failed to collect during the timescale permitted by the appropriate delivery company, then you may be liable for a re-delivery charge. |
| Back Orders We do not take reservations or back orders on any items not readily available We will respond by e-mail to any requests for notification of items back in stock Shortfalls and lack of stock for orders will always be notified ASAP |
| Tax Charges For orders invoiced to the UK and European Union, 17.5% VAT is included. For orders outside the European Union and areas inside the EU that are VAT exempt, VAT is not charged VAT is not charged from orders invoiced to the Channel Islands and will be deducted from sale price For orders shipped outside the European Union, any taxes or import duties imposed by that country are the responsibility of the purchaser These taxes or duties are usaually invoiced and collected by the shipping company |
| Credit Card Security Lambs Toys Ltd. accepts these cards - Visa, Visa Debit (Delta), Mastercard, Solo and Switch. When asked to provide your Personal details you will be moved into a secure area and the padlock symbol will appear at the top of your browser. We use 128 bit SSL encryption which means your information is extremely secure. Card details are entered using RBSWorldPay and you will be automatically transfered to make payment RBSWorldPay is a payment gateway enables you to pay your purchase securely over the internet. All major Credit and Debit cards are accepted. Also Payment by PayPal Express RBSWorldPay Security: WorldPay, a subsidiary of Bank of Scotland, uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. WorldPay also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. Payment Confermation: You will receive a WorldPay transaction confirmation email showing details of the purchase you have made, including a purchase Transaction ID. If you receive more than one email and you have only made one purchase, please contact us immediately, and inform us that you have placed multiple orders by mistake. We will be able to track your order and arrange a refund. If necessary, we will answer any other queries you have about your order. |
| Guarantee We reserve the right to change prices, descriptions, modify, or substitute products without notice. All goods on the website and any associated advertisement are invitations to treat only and are not offers. Web site prices may not be the same as any store prices or offer prices. Any orders received represents an offer to buy products indicated by you, this not a binding contract until acceptance of the order and we have dispatched the goods. This means that if the price, description or any other information about the product is incorrect Lambs Toys Ltd. shall not be obliged to sell you the product. GUARANTEE - All our products are guaranteed for 28 days against faulty workmanship. If you have a faulty product please contact us and we will make arrangements to either replace,repair, or refund the item. Please note this guarantee does not cover fair 'wear and tear'. This does not affect your statutory rights. Please note that most items supplied will have customer service contact information included, this is usually the quickest method by which faults / repairs can be completed. Internet prices may not reflect any offer prices in store, just as internet offers may not be available in store Please telephone if unsure of any given price |
| Privacy Policy Lambs Toys do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. The address book is used and to store your details if you select the 'Remember Me' option. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Returns Policy applies to UK orders only Faulty Goods: We will either refund in full, or replace the faulty item free of charge. Returned faulty items will have all monies (including shipping costs) refunded at the earliest time after the faulty item has been received. We recommend that you send the item/items by recorded delivery, as we cannot be held responsible for goods that don't arrive. Goods can be collected by request (no return postage will be charged) Unwanted goods: Must be returned within 7 working days of purchase, in their original packaging complete with all labels and instructions, at the purchaser's expense. All other monies (excluding shipping costs) will be refunded at the earliest time after the unwanted item has been received. We recommend that you send the item/items by recorded delivery, as we cannot be held responsible for goods that don't arrive. Any credit will be made direct to the payment method originally used either less our full or a contribution towards our original postage costs, and / or in some instances a ‘re-stocking’ fee that will compensate us for costs involved in processing the original order. If charged this will be 10% of the items retail price If you wish to exchange items please call us during office hours: +44 (0)1325 466042 Goods can be collected by request (return postage will be charged) |