Terms and Conditions

Making A Purchase

Click on any items that you wish to buy. After you have finished your selection, click on "Shopping Basket" and you will be asked for a few details that we need to be able to satisfy your order, including expedited shipping services.

You can cancel your order at any time upto payment page.

For Online Payment:

Visa, Visa Debit (Delta), Mastercard, Solo, and Switch.
PayPal Express Checkout
We now do NOT accept American Express.
Payment is made via Sage Pay secure gateway.

Telephone Orders:
We can take orders over the phone during our office hours:
Monday to Saturday 10.00am to 4:00pm (except half day Wednesday)

UK number: 01325 466042
Worldwide number: +44 1325 466042

We will notify ASAP of any out of stock items.

Part orders over 75% will be shipped as complete (50% at Christmas) Please advise ASAP if this is unaceptable.

All prices shown on this web site are in Pounds Stirling (GBP).

Where an image assortment is shown only 1 item will be supplied unless stated otherwise.

We do not accept volume quantity orders without prior agreement by telephone.

Colour or style choices not allowed at the point of purchase can be specified at checkout. We will endeavour to supply as close as possible to order requirments.

Any other information can be added such as directions and safe place to leave parcel

Images and text on this web site are for illustration only and products supplied may vary in style or colour.

Royal Mail Recorded dispatched orders: We will e-mail your tracking number
FedExUK dispatched orders: We will e-mail your tracking number
Europe & Worldwide orders: We will e-mail your tracking number

Shipping And Handling

GENERAL SHIPPING INFORMATION:

To check the shipping cost of any item (UK, Europe or Worldwide) please add items to cart then go to the Checkout where all available postal options and prices will be shown (the system selects the most cost effective by default) You can cancel at any time before payment section

Should any part of your order or delivery be returned to us because you could not accept it, or failed to collect during the timescale permitted by the appropriate delivery company, then you may be liable for a re-delivery charge.

Back Orders
We do not take reservations or back orders on any items not readily available
Shortfalls and lack of stock for orders will always be notified ASAP

Tax Charges
For orders invoiced to the UK and European Union, 20.00% VAT is included.
For orders outside the European Union and areas inside the EU that are VAT exempt, VAT is not charged
For orders shipped outside the European Union, any taxes or import duties imposed by that country are the responsibility of the purchaser
These taxes or duties are usaually invoiced and collected by the shipping company

Credit Card Security
Sage Pay is a payment gateway enables you to pay your purchase securely over the internet.
All major Credit and Debit cards are accepted. Also Payment by PayPal Express.

Sage Pay Security:
Sage Pay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. Sage Pay also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week.

Payment Confermation:
You will receive a Sage Pay transaction confirmation email showing details of the purchase you have made, including a purchase Transaction ID.

If you receive more than one email and you have only made one purchase, please contact us immediately, and inform us that you have placed multiple orders by mistake. We will be able to track your order and arrange a refund. If necessary, we will answer any other queries you have about your order.

Guarantee
We reserve the right to change prices, descriptions, modify, or substitute products without notice. All goods on the website and any associated advertisement are invitations to treat only and are not offers.
Web site prices may not be the same as any store prices or offer prices.
Any orders received represents an offer to buy products indicated by you, this not a binding contract until acceptance of the order and we have dispatched the goods. This means that if the price, description or any other information about the product is incorrect Lambs Toys Ltd. shall not be obliged to sell you the product.
GUARANTEE - All our products are guaranteed for 28 days against faulty workmanship. If you have a faulty product please contact us and we will make arrangements to either replace,repair, or refund the item. Please note this guarantee does not cover fair 'wear and tear'. This does not affect your statutory rights.

Please note that most items supplied will have customer service contact information included, this is usually the quickest method by which faults / repairs can be completed.

Internet prices may not reflect any offer prices in store, just as internet offers may not be available in store

Please telephone if unsure of any given price.

Privacy Policy

Lambs Toys do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Customer account information is not transfered or copied to third parties except: Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Returns Policy applies to UK orders only

Faulty Goods:
We will either refund in full, or replace the faulty item free of charge. Returned faulty items will have all monies (including shipping costs) refunded at the earliest time after the faulty item has been received. We recommend that you send the item/items by recorded delivery, as we cannot be held responsible for goods that don't arrive.
Goods can be collected by request (no return postage will be charged)

Unwanted goods:
Must be returned within 7 working days of purchase, in their original packaging complete with all labels and instructions, at the purchaser's expense. All other monies (excluding shipping costs) will be refunded at the earliest time after the unwanted item has been received. We recommend that you send the item/items by recorded delivery, as we cannot be held responsible for goods that don't arrive.
Any credit will be made direct to the payment method originally used either less our full or a contribution towards our original postage costs, and / or in some instances a re-stocking fee that will compensate us for costs involved in processing the original order. If charged this will be 10% of the items retail price
If you wish to exchange items please call us during office hours: +44 (0)1325 466042
Goods can be collected by request (return postage will be charged)